To view the 2019 Water Quality report please click here: 2019 Water Quality Report
Auburn Water and Sewer expressly reserves the right to disconnect, confiscate unauthorized devices, and / or discontinue service or any other connection with or without notice where Auburn Water and Sewer discovers, finds or is otherwise made aware of any such installation that poses a threat to the supply, public health or public safety.
Auburn Water and Sewer cannot guarantee uninterrupted service and will not be responsible for any claims arising out of the failure to deliver continuous service.
Auburn Water & Sewer has partnered with NexBillPay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. NexBillPay is a trusted third party automated payment service that allows you to pay your bill online.
- Bill payments can be made at any time, 24/7/365.
- You will need your account number from your printed billing statement to complete your bill payment. You may request your account number by calling Auburn Water & Sewer at (270) 542-4149 ext. 204 during normal business hours.
- NexBillPay charges a small service fee for each transaction.
How do I use this Service?
Customers will need the following to pay their bill:
- Auburn Water & Sewer account number (located on your billing statement).
- The balance owed on your bill (also located on your billing statement).
- Your payment method: check, debit card, or credit card.
NexBillPay charges a service fee to cover payment handling and all processing charges. Service fee will be calculated and disclosed prior to finishing payment. Service fee rate is 2.95% ($2.00 minimum)
Auburn Water & Sewer will NEVER keep any part of the NexBillPay service fee. NexBillPay is a separate entity providing a service for all the customers of Auburn Water & Sewer .
After your payment is approved, NexBillPay will email your payment receipt to the email address you provided during the payment process. You can also print your receipt after the transaction is complete.
To begin your quick and easy bill payment you must agree to the following:
If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or disconnection prevented if payment is made without contacting our office FIRST!
Auburn Water & Sewer : (270) 542-4149 ext. 204
Hours: Monday-Friday 8:00am-4:30 pm
IMPORTANT: Auburn Water & Sewer is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to the $50 service fee. If you are disconnected, your account balance plus the service fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment. Auburn Water & Sewer allows up to 48 hours after we receive payment to reconnect any services.
If paid through a third-party website or any online payment portal other than NexBillPay, there is no guarantee of timely arrival at our office.
Julie Daech-Billing Clerk
Brandon Gates-Water Operator
Donnie Woodward-Sewer Superintendent
Billing/Payment questions: ext. 204